You can order 24 hours a day by emailing orders to firstname.lastname@example.org, or you can call our phone number 020 8524 9955 between 08.00 and 18:00 Monday to Thursday, 8:00 and 17:00 on Friday and 09:00 – 14:00 on Saturdays.
Sample garments can be supplied and will be invoiced at single price rate plus vat which is payable upfront. All colours and sizes detailed or illustrated are for guidance only. Some colour icons are not true representation of their appearance. We would always recommend samples of goods be obtained in advance of orders being placed.
Sample prints and embroidery are if you have paid for a template set up, this is chargeable, price to be agreed in advance.
BACS is our preferred payment method; however we do accept cash, all major Credit/Debit cards and cheque payments.
All adult sizes and application services are subject to VAT ruling at time of delivery. All child sizes are zero-rated. Certain larger children’s sizes may be VAT applicable. Logo This will abide by all relevant VAT legislation.
Collections can be made from our shop in Chingford between 08.00 and 18:00 Monday to Thursday, 8:00 and 17:00 on Friday and 09:00 – 14:00 on Saturdays..
Delivery service is available, to be priced when ordering. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damage or non-delivery of goods must be notified to us by email within 48-hours.
The couriers proof of delivery and a delivery note where the goods have been signed as unchecked, short or damaged as appropriate must support claims for shortages or non-delivery. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.
Logo This retains the right to change prices, carriage costs and specification without prior notification. Quoted prices are always plus VAT
All sales are final. Logo This does not trade on a ‘sale or return basis’. You may return any item bought from our standard range* within 7 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Please note that, where applicable, returns have a handling charge equivalent to 10% of the value of the returned item, unless we deliver the item in error or the item is faulty. This does not affect your statutory rights.
To avoid unnecessary charges and delays and to ensure you receive the highest quality customisation, please ensure you provide artwork in high resolution JPG, PDF, TIF, EPS or AI files.
In the event of the customer wishing to change the design, artwork or other aspect of the order such request must be given by the customer to Logo This in writing.
Logo This will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such charges arising out of this request and will notify the customer of the costs such as changes at the time of the request, orders requiring new artwork will not be started until the new artwork has been approved by the customer. To ensure your delivery date is met please reply with your approval to us within 24 hours. Any delays in approvals will result in your completion date being delayed.
Please note that we cannot be held responsible for any mistakes or omissions approved by you, which are not brought to our attention prior to production. Please be aware that typing errors do occur therefore all spellings and numbers should be thoroughly checked.
Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. Logo This will accept no responsibility if instructions are not followed precisely. The purchaser on receipt of goods should check size, style, fabric content, specification, quality and colour. While every effort is made to ensure consistency of colour and shades, variation may occur from one dye batch to another and we will accept no responsibility for such variation.
Only contracts signed by a Director of Logo This will be binding on the company. All transactions are subject to Logo This terms and conditions of sale. Mistakes are possible. All goods should be checked upon receipt, as worn, washed or altered goods cannot be returned. All colours and sizes detailed or illustrated are for guidance only. Some colour icons are not true representation of their appearance. We would always recommend samples of goods be obtained in advance of orders being placed.