Frequently asked questions

  • Why should I choose Embroidery over print?

    This is personal choice. Some people prefer the look of embroidery. Print does give a clean look for certain designs.

  • What garments are better suited to embroidery?

    Embroidery is good for thicket fabrics e.g. sweatshirts, hoodies, jackets, fleeces and polos.

  • How many colours can I have in my design?

    Almost as many as you would like. Designs do vary but usually consist of up to 16 colours although we have done designs with a lot more. Individual quotes can be provided for more intricate designs which also take longer.

  • Are there any materials that cannot be embroidered on?

    The majority of garments sourced through us are suitable for embroidery. Please note – any garments supplied by our customers need to be examined before work is started and the work undertaken is not guaranteed. Customer supplied garments for Embroidery or Printing services are available on the understanding that Logo This does NOT accept any liability for damaged caused to the garment or time lost. Logo This will not compensate or refund for any losses incurred due to damaged garments, time loss and costs incurred.

  • Does the embroidery fray?

    Embroidery should not fray unless the garment is mishandled, please ensure washing instructions are followed and we would recommend a delicate wash.

  • How long does the vinyl last?

    We use a premium quality vinyl that is guaranteed for 100 washes. Provided the washing instructions are followed there is no reason why this shouldn’t be the case. Some of our hardened trade customers have told us the garments wear out before the vinyl does after 2 years.

  • What are the benefits of printing?

    It offers a durable, high quality finish. Ideal also for thinner fabrics.

  • Can I put vinyl on activewear?

    Yes. We can source a specific stretch vinyl for application on to activewear garments.

  • What colours of vinyl do you offer?

    Please contact us for a full selection.

  • What are your prices?

    Prices are exactly the same for Print and Embroidery. Set up is £25+ (This is a one-off fee for the digitising of your logo).
    Our garments / your garments: Small logo (up to 12 cm) £3.50/£5 Large logo (up to 30cm) £5/£7.50. The prices for basic print and embroidery are the same. More intricate embroidery designs, as those with a high stitch count can be priced on an individual basis.
    Please note all prices are subject to VAT.

  • Can I have a refund?

    We do not refund orders that have been already personalised unless the garment is faulty. In this event we ask the customer to contact us within 48 hours in order for us to put this right.

  • How can I pay?

    Cash, Debit/Credit card, Bacs or Cheque. All orders need to be paid for upfront. Terms may be given for those customers that order with us on a regular basis.

  • Do you supply blank garments?

    Absolutely. We provide a specially selected range of garments for print and embroidery. We can also produce a sample of your proposed print or embroidery.

  • Can I provide my own garments?

    Yes. However, whilst we are happy to accept your garments for embroidery and printing, we cannot guarantee that your supplied garments are suitable for such work. Customer supplied garments for Embroidery or Printing services are available on the understanding that Logo This does NOT accept any liability for damaged caused to the garment or time lost. Logo This will not compensate or refund for any losses incurred due to damaged garments, time loss and costs incurred.

  • How do I get a quote?

    Please refer to the ‘Get a quote’ section of the website.

  • What is you maximum order quantity?

    Whilst we have handled bulk quantities in the past we can be restricted due to a lack of storage. However, you never know… if you don’t ask you don’t get!

  • Do you only print/embroider onto clothing?

    The majority of our work is processed onto fabric. However, we can print onto other materials such as mugs, flip flops, hard hats, If you have an unusual request let us know and hopefully we can help.

  • Do you supply T shirts that are specifically fitted for women and children?

    Yes. We have a variety of garments for both women and children – please see our shop.

  • What is the turn-around time?

    Seven working days from confirming the order. Jobs can be produced quicker depending how busy we are at the time.

  • Do you deliver?

    Yes. We charge £5 for a basic delivery (Parcels up to 2kg and no longer than 45cm x 35cmx16cm) Larger/heavier parcels need to priced on an individual basis. Prices also vary on the size of the order for anywhere else in the UK and overseas.

  • Can I visit you at your shop?

    Yes. Just pop in anytime during opening hours. See website for details.

  • Is there parking?

    Yes. There is a small area at the front of the shop which is ideal for collections but plenty of parking around the neighbourhood.

  • What are your opening times?

    Our opening times are Monday to Thursday from 8am until 6pm, Friday 8am – 5pm and on Saturdays 9am until 2pm. We are closed on Sundays.

  • Do you have a minimum order?

    No. 1 or 100 we accommodate everyone.

  • What is the biggest size you can print up to?

    A4 is usually the maximum print / embroidery area. But our offering is due to increase soon so watch this space!

  • Do you have a catalogue of artwork designs that I can choose from?

    No. We don’t have a catalogue of designs from which you can choose from. Customers would usually supply their own artwork. We will soon be offering a digitising service where our artwork team can help develop your idea. This will be a chargeable service. Price tbc.

 

PLEASE NOTE ALL PRICES QUOTED ARE SUBJECT TO VAT